Radius BundlesHelp Center

For shoppers

Shopper FAQ

3 min read

15 questions

#Prices and discounts

Do I need a discount code to get the bundle price?

No. The bundle discount applies automatically when you check out with the required items in your cart. You don't need to enter anything.

Can I combine a bundle discount with a coupon code?

It depends on the store's settings. Some stores allow stacking; others don't. If you want to use both, contact the store before checkout to confirm.

When does the discount show up: in the cart or at checkout?

The discount appears at checkout. A savings banner may appear in the cart once your cart qualifies ("You're saving [amount] with [bundle name]"), but the actual discounted line prices appear on the checkout page.

Why does the bundle show a savings estimate on the product page but the actual saving is different at checkout?

The widget shows an estimate based on the prices at the time you're browsing. The final discount is calculated at checkout from what's actually in your cart. Small differences can occur if you changed quantities after adding the bundle. If the difference is significant, contact the store.

Does the bundle include free shipping?

Some bundles do. If free shipping is included, a "Free Shipping" badge appears in the bundle widget and the shipping discount is applied automatically at checkout. No code needed.

#Choosing products

Can I choose a size or colour inside the bundle?

Yes, if the store has enabled it. When a bundle offers product options, you'll see a dropdown or buttons next to the product name inside the widget. Select your preferred option before adding to your cart. The price updates to reflect your choice.

How does a Mix & Match bundle work?

You pick items from one or more groups. Each group has a minimum number of items you must choose. The widget shows a progress indicator for each group. Once all groups meet their minimum, the add-to-cart button activates and all your chosen items are added together.

My Mix & Match bundle shows I haven't met the requirement, but I've added enough items overall.

Each group has its own minimum. Having enough items in total is not enough if one group is still short. Check the progress indicator per group in the widget. It names the group that still needs items.

Can I buy just some of the bundle products individually?

Yes. You can add any product to your cart individually through the store's normal product page. The bundle discount only applies when all the required bundle items are in your cart at the required quantities.

#Cart and order

What if I remove one product from a bundle that's already in my cart?

The remaining items stay in your cart, but the bundle discount will no longer apply at checkout since the set is incomplete. If you want the discount, go back to the product page and use the bundle's add-to-cart button to add everything again.

Can I add a bundle to my cart more than once?

Some stores set a per-order limit to prevent discount abuse. If you try to add a bundle a second time and see a limit message, the store has restricted it. Contact them if you need a larger quantity.

I bought a bundle that's sold as a single product. What will I see in my order?

When a bundle is sold as a single product, Shopify shows the individual components in your order under a "Part of: [bundle name]" label. The product page shows a "What's included" list so you know what's coming before you buy.

#Something isn't right

What if one of the bundle products is out of stock?

If a product in the bundle is out of stock, the add-to-cart button shows "Out of Stock" and is disabled. You won't be able to add the bundle until all items are available. Contact the store to ask about restocking.

The bundle I saw earlier is no longer showing. What happened?

Bundle offers can be time-limited. The store may have paused or ended the promotion. Contact the store to ask whether the offer is still running.

My question isn't here.

For questions about a specific offer, product availability, shipping, or your order, contact the store directly.

See also: What are bundles?, How discounts apply