Troubleshooting
Getting help
Click Support in the app menu to open the Help page. It has answers, video walkthroughs and the release notes in one place, and three ways to reach the team.
#Ask the team
Chat with usopens a chat with the team, and shows whether they're online.Create a ticketopens our support site in a new tab. The team replies within a few hours.Documentationopens this help center.
A card under the section menu shows the support hours (Sunday to Thursday, 3 AM to 12 PM UTC) converted to your own time, the support days this week, whether the team is online now, and how long it's answering for or until it's back.
#Find an answer
Type in the search box to search the videos, guides, questions and release notes together. Suggestions under the box, such as "widget not showing" or "schedule", start a search for you. Each section shows how many matches it has.
The section menu on the left:
| Section | What's in it |
|---|---|
Video guides | One walkthrough per bundle type, each with Play and Read the guide. Continue watching picks up a video where you stopped. YouTube playlist opens them all on YouTube. |
Start here | Getting the widget on your store, then the three problems merchants hit most. |
Questions | Short answers to what merchants ask most. Still stuck? links to Create a ticket. |
What's new | The latest releases, newest first. An Unread badge marks releases you haven't seen. Full changelog lists every release. |
#Other links
Rate the app opens the App Store listing, and Community opens the merchant forum.
The Dashboard also has a Need help card with chat, Contact support, the help docs and Sidekick.