Frequently asked questions

Yes. The app works on all Shopify plans: Starter, Basic, Shopify, Advanced, and Plus.

The widget works with any theme that supports Shopify's app block system (OS 2.0 themes, from 2021 onward). Vintage themes (pre-2021) don't support app blocks. If you're on a vintage theme, check with your theme developer or contact support.

You can check your theme version in Shopify admin under Online Store → Themes. Themes labeled "Online Store 2.0" are compatible.

On some themes the cart count or cart drawer doesn't update until the page reloads after a bundle is added. The bundle is still in the cart. See Theme cart compatibility for the themes that update automatically, and the short script a theme developer can add for the rest.

Yes. Mix & Match is live with five storefront layouts: Filter Grid, Checklist, Builder, Steps, and Gamified. Assign products to groups, set minimum and maximum picks per group, and configure per-group discounts. See Mix & Match.

Click Support in the app menu. The Help page has video guides, answers to common questions and the release notes, and Create a ticket reaches the team, who reply within a few hours (Sunday to Thursday, 3 AM to 12 PM UTC). See Getting help.

No, the discount applies automatically at checkout. Shoppers add the bundle and check out; no code needed.

By default, no. Turn on Combine with other discounts in Settings → General to allow it.

The discount only applies when the full set of bundle products is in the cart. Common causes:

• Not all bundle products are in the cart
• The cart doesn't meet a minimum order value
• Shopify is serving stale discount data: go to Settings → Tools → Sync to Shopify and test again.

If none of those apply, contact support with the bundle name and a screenshot of the cart.

The widget block is designed for product pages. Adding it to a collection page or homepage isn't supported through the theme editor. Some merchants do it by editing their theme's code directly, but that's outside what the app officially supports.

The widget has built-in translations for English, French, German, Spanish, Italian, Portuguese, Japanese, and Arabic. For other languages, or to customize the exact wording, go to Settings → Text & languages and edit the text for each locale. Right-to-left languages (Arabic, Hebrew, Farsi, Urdu) are auto-detected and the widget layout flips accordingly.

Yes. In the Style Customizer, pick the bundle type in Select Template Type at the top. Styles you set for a Fixed Bundle don't affect your BOGO bundles.

Yes. The duplicate creates a copy named with "(Copy)" (e.g., "Summer Kit (Copy)"), preserves all products, discount settings, and appearance settings, and saves it as DRAFT.

A background check activates scheduled bundles, but it runs on a schedule. Dates are in your shop's timezone. If the status hasn't changed 24 hours after the start date, contact support. See also Scheduling and Common issues.

Yes, on Fixed Bundle, BOGO, and Buy X Get Y bundles. Turn on the bundle-as-product option when creating the bundle and the app builds a real Shopify product for it, with its own page, URL, and a single add-to-cart button. Stock and price follow the items inside automatically. See Bundle as a product for details and limitations.

The app pauses the bundle automatically.

• Sold out: the bundle pauses when any item runs out and resumes on its own when you restock. Nothing to do either way.
• Deleted: the bundle pauses and stays paused. Open it and you'll see which product went missing so you can swap it or remove it.

A bundle you paused yourself is left alone. The app only auto-resumes bundles it paused. See Stock and auto-pause for full details.

Yes. Use Import/Export on the Bundles page to export bundles to a CSV, edit in a spreadsheet, and import back. Products are matched by handle and SKU, so a file from one store works on another. Imported bundles arrive as drafts. See Import and export.

Yes. Sidekick can find bundles, report their performance, check whether the widget is live on a product page, and start creating a new bundle. See Sidekick for the supported actions.

The app tracks bundle views, add-to-cart events, and purchases. A view counts when the widget scrolls into view, once per shopper per bundle per day (a signed-in customer, or the browser session for a guest). No personal customer data is stored. Turn off tracking in Settings → General → Track bundle views, add-to-carts and sales.

Yes. On the Analytics page, use the Export button to download bundle performance as a CSV. You can choose which columns to include. See Exporting analytics.